Terms of Use & Privacy Policy

MiDots.ai — operated by HiFi Design, LLC

These Terms of Use and Privacy Policy (together, the "Agreement") govern your access to and use of the websites, applications, APIs, and services operated by HiFi Design, LLC, a Utah limited liability company, doing business as MiDots.ai ("MiDots," "we," "us," or "our") (collectively, the "Service").

Part I — Terms of Use

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to this Agreement, and "you" refers to both you and that organization.

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

2. Your Account

You are responsible for:

• Providing accurate, current, and complete registration information;
• Maintaining the confidentiality of your credentials;
• All activity that occurs under your account, whether or not authorized by you.

You must notify us promptly of any unauthorized use of your account. We are not liable for losses arising from your failure to safeguard your credentials.

We may refuse, suspend, or terminate any account at our sole discretion.

3. License to Use the Service

Subject to your compliance with this Agreement, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business or personal purposes. All rights not expressly granted are reserved.

4. Acceptable Use

You agree not to, and not to permit any third party to:

• Violate any applicable law, regulation, or third-party right;
• Upload or transmit unlawful, infringing, defamatory, harassing, malicious, or harmful content;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, models, algorithms, or underlying structure of the Service;
• Scrape, crawl, index, or harvest data from the Service by automated means except as expressly permitted;
• Resell, sublicense, rent, lease, or provide the Service to third parties as a service bureau unless expressly authorized in writing;
• Use the Service or its outputs to build, train, fine-tune, or improve a competing product or model;
• Circumvent usage limits, rate limits, access controls, or security measures;
• Interfere with, disrupt, or impose unreasonable load on the Service or its infrastructure;
• Misrepresent your identity or affiliation, or use the Service to deceive others;
• Introduce malware, viruses, or other harmful code.

We may investigate suspected violations and take any action we deem appropriate, including content removal, account suspension or termination, and referral to law enforcement, in each case without prior notice and without liability.

5. User Content

5.1 Ownership. You retain ownership of the content, data, files, prompts, inputs, and other materials you submit to the Service ("User Content"). We claim no ownership interest in your User Content.

5.2 License to Us. You grant MiDots a worldwide, non-exclusive, royalty-free, fully paid, sublicensable (to our service providers) license to host, store, reproduce, modify, adapt, create derivative works from, transmit, display, and otherwise process your User Content solely as necessary to: (a) operate, provide, maintain, and secure the Service; (b) provide customer support; (c) detect, prevent, and investigate fraud, abuse, security incidents, and violations of this Agreement; (d) comply with legal obligations; and (e) develop, test, and improve the Service.

5.3 Your Representations. You represent and warrant that you own or have all necessary rights to your User Content, and that your User Content and our processing of it in accordance with this Agreement will not violate any law or infringe any third-party right.

5.4 No Obligation to Store. We have no obligation to store, retain, or back up your User Content. You are solely responsible for maintaining your own copies. We may delete User Content at any time, including following account termination.

5.5 Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you.

6. Our Intellectual Property

The Service, including all software, models, designs, text, graphics, logos, trademarks, and other materials (excluding User Content), is owned by MiDots or its licensors and protected by intellectual property laws. "MiDots," "MiDots.ai," and our logos are our trademarks. You may not use them without our prior written permission.

7. Outputs

If the Service generates outputs based on your inputs ("Outputs"), then as between you and MiDots, and subject to your compliance with this Agreement, you may use Outputs for your lawful purposes.

You acknowledge that:

• Outputs are generated automatically and may be inaccurate, incomplete, or unsuitable for your purposes;
• Outputs may not be unique, and similar or identical Outputs may be generated for other users;
• You are solely responsible for evaluating Outputs before relying on or acting upon them;
• We make no representation that Outputs are original, non-infringing, or fit for any particular purpose.

You must not rely on Outputs as a substitute for professional advice, including legal, medical, financial, or safety-related advice.

8. Fees, Billing, and Pricing Changes

8.1 Fees. Paid features of the Service are billed according to the plan you select at the rates displayed at the time of purchase.

8.2 Automatic Renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled. You authorize us to charge your payment method on a recurring basis. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.

8.3 Pricing Changes. We may change our pricing, plans, features, credits, usage limits, and fee structures at any time and at our sole discretion. For changes affecting an active paid subscription, we will provide notice by email or in-product notification prior to the change taking effect, and the change will apply beginning with your next billing period. Your continued use of the Service after the change takes effect constitutes acceptance of the new pricing. If you do not agree, your sole remedy is to cancel before the change takes effect.

8.4 No Refunds. Except where required by applicable law, all fees are non-refundable, including for partial billing periods, unused credits, downgrades, or accounts terminated for violation of this Agreement.

8.5 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.

8.6 Failed Payments. If payment fails, we may suspend or terminate access without notice. You are responsible for any collection costs and interest on past-due amounts at the lesser of 1.5% per month or the maximum permitted by law.

8.7 Free Tiers and Trials. Free plans, trials, and beta features are provided at our discretion and may be modified, limited, or discontinued at any time without notice.

9. Third-Party Services

The Service may integrate with or link to third-party services, which are governed by their own terms and privacy policies. We do not control and are not responsible for third-party services, and we disclaim all liability arising from your use of them.

10. Modifications to the Service

We may modify, suspend, limit, or discontinue the Service or any part of it at any time, with or without notice, and without liability to you. This includes changing features, imposing or adjusting usage limits, and deprecating functionality.

11. Changes to This Agreement

We may revise this Agreement at any time at our sole discretion. Revisions become effective when we post the updated Agreement and update the "Last Updated" date. For material changes, we will provide reasonable advance notice by email or in-product notification.

Your continued use of the Service after the effective date constitutes acceptance of the revised Agreement. If you do not agree, you must stop using the Service and may terminate your account. Continued use is the exclusive method of acceptance, and no other conduct or communication is required.

12. Term and Termination

This Agreement remains in effect while you use the Service.

We may suspend or terminate your access at any time, for any reason or no reason, with or without notice, and without liability.

You may terminate by ceasing use and closing your account. Termination does not entitle you to a refund.

Upon termination: your license to use the Service ends immediately; we may delete your account and User Content; and Sections 5.2, 5.5, 6, 7, 8.4, 13–20, and any other provisions that by their nature should survive will survive.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIDOTS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or that defects will be corrected; that results obtained will be accurate or reliable; or that data will not be lost or corrupted.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIDOTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply even if a limited remedy fails of its essential purpose and form an essential basis of the bargain between us. Some jurisdictions do not allow certain limitations, so some may not apply to you. Nothing in this Agreement limits liability that cannot be limited by law, including for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

15. Indemnification

You agree to defend, indemnify, and hold harmless MiDots and its officers, directors, employees, agents, and affiliates from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of this Agreement; (d) your violation of any law or third-party right; or (e) your reliance on any Output.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate with our defense.

16. Confidentiality

Non-public information we disclose to you about the Service, including pricing, roadmaps, and non-public features, is our confidential information. You will not disclose it to third parties or use it except as necessary to use the Service.

17. Export Controls and Sanctions

You represent that you are not located in, or a national or resident of, any country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws.

18. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, war, terrorism, labor disputes, governmental action, internet or utility failures, cyberattacks, or third-party service outages.

19. Governing Law

This Agreement is governed by the laws of the State of Utah, without regard to conflict of law principles, and, where applicable, the federal laws of the United States. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

20. Dispute Resolution — Arbitration and Class Action Waiver

20.1 Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at info@hifidesign.co. We will attempt in good faith to resolve the dispute within sixty (60) days.

20.2 Binding Arbitration. If we cannot resolve the dispute informally, any dispute arising out of or relating to this Agreement or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, including its Consumer Arbitration Rules where those apply, rather than in court, except that either party may bring an individual claim in small claims court.

20.3 Class Action Waiver. YOU AND MIDOTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

20.4 Jury Trial Waiver. To the extent any dispute proceeds in court rather than arbitration, both parties waive any right to a jury trial.

20.5 Opt-Out. You may opt out of this arbitration provision by sending written notice to info@hifidesign.co within thirty (30) days of first accepting this Agreement, stating your name, account email, and intent to opt out. Opting out does not affect any other provision.

20.6 Injunctive Relief. Nothing in this Section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information.

20.7 Time Limit. Any claim must be brought within one (1) year after it arises, or it is permanently barred, except where a longer period is required by law.

20.8 Venue. Where arbitration does not apply, the exclusive venue for disputes is the state and federal courts located in Utah County, Utah, and both parties consent to personal jurisdiction there.

21. General

Entire Agreement. This Agreement, together with any order forms or supplemental terms, is the entire agreement between you and MiDots and supersedes all prior agreements.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign this Agreement without our prior written consent. We may assign it freely, including in connection with a merger, acquisition, or sale of assets.

No Third-Party Beneficiaries. This Agreement creates no rights in any third party.

Relationship. No partnership, joint venture, employment, or agency relationship is created by this Agreement.

Notices. We may provide notices by email to your account address, in-product notification, or posting on the Service. Notices to us must be sent to info@hifidesign.co.

Headings. Headings are for convenience only and do not affect interpretation.

Part II — Privacy Policy

This Privacy Policy explains how MiDots.ai collects, uses, shares, and protects information in connection with the Service.

22. Information We Collect

22.1 Information You Provide

• Account information: name, email address, username, password, company name, job title.
• Billing information: billing address and payment details. Card numbers are collected and processed directly by our payment processor; we do not store full card numbers.
• User Content: files, text, prompts, inputs, documents, and other data you submit.
• Communications: support tickets, emails, survey responses, and feedback.

22.2 Information Collected Automatically

• Usage data: features accessed, actions taken, pages viewed, timestamps, session duration, referring URLs.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, language settings.
• Log data: server logs, error reports, diagnostic and crash data.
• Advertising identifiers: on our public pages, click identifiers and cookie identifiers associated with our advertising campaigns, as described in Section 25.
• Cookies and similar technologies: as described in Section 27.

22.3 Information from Third Parties

• Authentication providers, if you sign in via a third-party account (name, email, profile identifier).
• Payment processors (transaction status, partial card details).
• Analytics and security providers.

23. How We Use Information

We use information to:

• Provide, operate, maintain, and secure the Service;
• Create and manage your account and authenticate you;
• Process payments, billing, renewals, and refunds;
• Access, view, and analyze User Content and account data as necessary to provide customer support, diagnose and resolve technical issues, and investigate reported problems — see Section 24;
• Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms;
• Monitor, analyze, and improve the performance, reliability, quality, and features of the Service;
• Develop new features and products;
• Communicate with you about service updates, security notices, billing, and changes to this Agreement;
• Send marketing communications, where permitted (you may opt out at any time);
• Comply with legal obligations and enforce our agreements;
• Establish, exercise, or defend legal claims.

24. Our Access to Your Data

We access user data, including User Content, when necessary to support and operate the Service. Specifically, authorized MiDots personnel may access your data to:

• Respond to your support requests and troubleshoot issues you report;
• Diagnose, debug, and resolve errors, outages, and technical problems;
• Investigate suspected fraud, abuse, security incidents, or violations of our Terms;
• Maintain, secure, and improve the Service;
• Comply with legal obligations, court orders, or valid governmental requests.

Access is limited to personnel who need it for these purposes, is subject to internal access controls and confidentiality obligations, and is logged. We do not access your User Content for purposes unrelated to those described above.

25. Selling, Sharing, and Advertising

MiDots.ai does not sell your personal information for money, and we have not done so in the preceding twelve (12) months.

We do not rent, trade, or otherwise transfer your personal information to third parties for their own independent marketing purposes.

We do, however, use advertising and conversion-measurement technology. We run Google Ads conversion tracking on our public pages. This technology sets cookies and transmits identifiers (such as your IP address, device and browser information, and a click identifier) to Google, which uses them to measure the performance of our advertising. Under some U.S. state privacy laws — including the CCPA/CPRA as amended — this activity may be treated as "sharing" personal information for cross-context behavioral advertising, or as processing for "targeted advertising," even though no money changes hands.

If you would like to opt out of this activity, see Section 27.

26. When We Share Information

We share information only in these circumstances:

26.1 Service Providers. With vendors who perform services on our behalf — cloud hosting, storage, payment processing, analytics, customer support tooling, email delivery, and security. These providers are contractually bound to use the information only to provide services to us and to protect it appropriately.

26.2 At Your Direction. When you enable an integration, share content, or otherwise instruct us to share information.

26.3 Within Your Organization. If your account is part of a team, workspace, or organizational plan, your administrator may access your account information and User Content associated with that account.

26.4 Legal and Safety. When we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or a governmental request; to enforce our Terms; to detect or prevent fraud, security, or technical issues; or to protect the rights, property, or safety of MiDots, our users, or the public.

26.5 Business Transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, subject to the acquirer honoring commitments made in this Privacy Policy for previously collected information.

26.6 Aggregated and De-Identified Data. We may create and use aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you, for any purpose, including analytics, benchmarking, research, and publication. We will not attempt to re-identify such data.

26.7 Advertising and Measurement Partners. With advertising platforms — currently Google — that measure the effectiveness of our advertising campaigns, as described in Section 25. These partners receive online identifiers and browsing activity relating to our public pages, and process that information under their own privacy policies.

27. Cookies and Tracking

We use cookies and similar technologies for:

• Essential: authentication, session management, security, and load balancing. These cannot be disabled.
• Functional: remembering preferences and settings.
• Analytics: understanding usage patterns to improve the Service.
• Advertising and conversion measurement: Google Ads tags on our public pages that record when a visit or sign-up follows one of our advertisements.

We do not currently operate a cookie consent banner, and advertising and analytics cookies are set when you load our public pages rather than after you consent. You can control or block cookies through your browser settings, and you can opt out of Google's advertising cookies through Google Ads Settings. Disabling essential cookies will prevent the Service from functioning.

We currently do not respond to browser "Do Not Track" signals, and we do not currently honor Global Privacy Control (GPC) signals automatically. To exercise an opt-out, contact us at info@hifidesign.co and we will process your request.

28. Data Retention

We retain personal information and User Content for as long as your account is active and as needed to provide the Service. After account closure, we may retain information as necessary to:

• Comply with legal, tax, and accounting obligations;
• Resolve disputes and enforce our agreements;
• Prevent fraud and abuse;
• Maintain security and backup integrity.

Backup copies may persist for a limited period after deletion from active systems. Aggregated and de-identified data may be retained indefinitely.

29. Security

We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk. You are responsible for maintaining the security of your credentials and any devices you use to access the Service.

30. International Data Transfers

We are based in the United States, and information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction.

Where required, we implement appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission.

31. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your personal information;
• Port your data in a portable format;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Not be discriminated against for exercising these rights.

To exercise these rights, contact us at info@hifidesign.co. We will verify your identity before fulfilling a request and will respond within the timeframe required by applicable law (generally 30 days, or 45 days under CCPA/CPRA, subject to permitted extensions).

You may designate an authorized agent to submit a request on your behalf, subject to verification.

EU/UK residents have the right to lodge a complaint with your local supervisory authority. Our legal bases for processing are: performance of a contract, our legitimate interests in operating and securing the Service, compliance with legal obligations, and your consent where applicable.

Utah residents have rights under the Utah Consumer Privacy Act (UCPA), including the right to confirm whether we process your personal data and to access it, to delete personal data you provided to us, to obtain a portable copy, and to opt out of processing for targeted advertising or the sale of personal data. As described in Section 25, we do not sell personal data for money, but our advertising and conversion-measurement technology may constitute processing for targeted advertising. To opt out, contact us at info@hifidesign.co or use the browser-level controls in Section 27. Note that the UCPA does not provide a right to correct inaccurate data; however, we will honor correction requests as a matter of policy.

California residents may request disclosure of the categories and specific pieces of personal information collected, the sources, the business purposes, and the categories of third parties with whom it is shared. As described in Section 25, we do not sell personal information for money, but our use of advertising cookies may constitute "sharing" for cross-context behavioral advertising under the CCPA/CPRA. You have the right to opt out of that sharing — contact us at info@hifidesign.co or use the controls described in Section 27.

32. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us at info@hifidesign.co and we will delete it.

33. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will post the updated version with a revised "Last Updated" date. For material changes, we will provide notice by email or in-product notification. Your continued use of the Service after the effective date constitutes acceptance.

34. Contact Us